Intuit's passion is finding simple solutions that solve important customer problems. That process of discovery begins with the very foundation of our culture: Listening. Taking risks. Learning from failure.
Our strong operating values and a commitment to integrity and fair play enable us to exceed the expectations of our customers and those of each other; where we don't just satisfy people, we wow them.
Corporate social responsibility at Intuit is more than just a business practice; it's a longstanding part of who we are. We volunteer in diverse communities, support our customers, nonprofits and small businesses. We strive to bridge the digital divide and make the earth a greener place. It's caring and giving back - to India and beyond. It's our culture.
Each year an outside consulting firm measures the engagement of our employees and benchmarks the results against our peers. Intuit's score of 83% for each of the past two years places us in the top 10 percent among high-tech companies globally.
Intuit continues to offer best-in-class experiences for its people compared to other high tech companies.
"I can really see the difference between Intuit and the rest of the tech companies. (I have) worked at five different companies in India and the USA over the past 18 years. Intuit is a class apart when it comes to engaging and motivating its employees and enabling creativity. The work environment is great."
Prabhakar K. Srinivas
In 1989, we launched our first "Follow Me Home" program where product engineers were embedded in customers' homes / offices to understand the key hurdles our customers faced in everyday work-life.
We have conducted over 700 follow-me-homes in India in the last 6 months, to understand primary pain-points of various communities. This enables us to build simple, smart and effective solutions to solve these pains.
Employees are encouraged to spend up to 10 percent of their time to fix problems, discover new tools and learn from colleagues.
And once a quarter various teams like our Consumer Tax Group and Small Business Division have a meeting of the minds where they spend the entire day collaborating and creating products or applications that solve problems.
Throughout Intuit's history, ease of use has been a key factor in creating the company's offerings. And it is a key request of our customers. Delight is the positive emotion, like fun, that can arise while using a product or service.
Intuit founder Scott Cook defines Design for Delight as "going beyond customer expectations in delivering ease and benefit, evoking positive emotion throughout the customer journey so folks buy more and tell their friends."
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